By using Logo Portal (www.logoportal.co.uk) and placing an order via our website, you agree to be legally bound by these Terms and Conditions. Please ensure that you read these Terms and Conditions carefully. If you do not accept these Terms and Conditions without modification and do not wish to be bound by them, you may not use our website or our services.
By visiting this site you acknowledge and accept that all content is the property of Logo Portal. You accept that any duplication, reference, publication or other use in any form will be a breach of this copyright.
Definitions:
‘Our Website’ shall mean www.logoportal.co.uk
‘Service’, ‘Project’ shall mean any service offered by Logo Portal.
‘Customer’ shall mean the client who purchased the service or their appointed representative.
‘Brief’ shall mean your initial design specification.
‘First Concepts’ shall mean the initial presentation shown by Logo Portal.
‘Feedback’ shall mean the detailed responses regarding design work shown by the Client.
‘Approval’ shall mean your acceptance of a single design to be supplied, and the project deemed complete.
We reserve the right to modify and update these Terms and Conditions at any time and you can view any modifications at this website page. Please ensure that you revisit this page as these terms are binding on you and it is your responsibility to remain aware of these Terms and Conditions. The Customer acknowledges and agrees that Logo Portal shall not be liable to your or any third party for any amends, modifications, suspension or discontinuance or any other change to these Terms and Conditions.
The Customer acknowledges and agrees that Logo Portal will have the right, in our sole discretion, to refuse or cancel any Project that violates our Terms and Conditions or that we deem otherwise objectionable including, and not limited to, content that is illegal, indecent, obscene, defamatory, incites racial, ethnic or religious hatred, violates any copyright or trademark, or violates the rights of others in any way.
The Customer will be provided with the Service as stated on the website at the time of purchase, in terms of both content and price of the Service. Subsequent changes to the Service, including content and price, will not override the Service agreed upon at the time of purchase.
First Concepts
Logo Portal will supply the First Concepts, or initial drafts for the Project, within the specific time as indicated when placing your order. These First Concepts shall be in direct response to your Brief, and any changes to this Brief after the Project has commenced will lead the client to incur a further fee of no less than 100% of the initial fee, or the cancellation of the Project without refund.
Should the Client consider the First Concepts to be unacceptable due to Logo Portal having wrongly interpreted the brief, the Client must provide clear and detailed feedback indicating why this is so. Further designs and refunds at this stage are wholly at the discretion of Logo Portal.
Feedback
It is the sole responsibility of the client to provide constructive Feedback to any design presentations shown. If the Client does not provide constructive Feedback, the designs are deemed to be accepted by the client. If such Feedback given by the Client is deemed abusive in any way, the Project will be deemed to have been cancelled by the Client. Logo Portal operate strictly professional communications and seek to protect both our Staff and our Clients, and any Projects cancelled due to abusive comments will not be liable for any refund.
Revisions and Further Design Drafts and Concepts
It is the Client’s responsibility to provide accurate, detailed feedback that will facilitate Logo Portal in providing further design presentations. Logo Portal are under no obligation to review the accuracy or quality of this Feedback, nor illicit this Feedback. On receipt of constructive Feedback, Logo Portal will endeavour to provide further drafts and revisions to your Project in a timely fashion in direct response.
Requests for changes in colour, orientation, layout, typography and graphical changes are all acceptable as constructive Feedback. Examples of unacceptable and non-constructive Feedback, and not exclusively, would be to request further designs without a clear indication of how to improve upon the designs, or to reject designs without Feedback or basis.
Changes to the company name, nature of business or other critical information at any time during the Project will incur the initial fee once again in full in order to continue, or the Project will be deemed cancelled.
Payment, Refunds and Cancellations
The Client must pay for any Service in advance of commencement of that Service. No work will be undertaken and no presentations shown without prior payment in full. On successful payment the Client will receive a transaction receipt, and Logo Portal will provide an Invoice for tax purposes.
The Client may cancel a Project at any time without incurring further fees. If a Project is cancelled prior to the delivery of the First Concepts, the Client will be entitled to a full refund of all fees paid. If a Project is cancelled at the time of delivery of First Concepts, or any point thereafter, then the fees paid will related directly to the work already undertaken and no refund will be given.
Completion of the Project
Once the Client gives Approval to any one single design, Logo Portal will deliver final artwork files to the Client via Email and the Project will be deemed completed. Any changes requested after the Client has given Approval will incur further fees.
File and Artwork Formats. All artwork is prepared using Adobe Illustrator software and all artwork is provided in .AI vector format, unless otherwise agreed prior to the commencement of the Project.
All artwork will be provided in CMYK and RGB colour formats. Artwork will not be produced in Spot Colours (Pantone, RAL or otherwise) unless agreed prior to commencement of the Project. You may request a change of colour format at any time during the Project for an additional fee, if it is possible to do so within the scope of the artwork.
All other designs shown during the duration of the Project shall remain the intellectual property of Logo Portal and may not be used without our express permission.
The Client may purchase additional designs from the same project for a mutually agreed sum.
If the Client fails to communicate with Logo Portal for more than 30 days, Logo Portal will consider that the Client does not wish to continue with the Project and will declare it completed and will have no further obligation to the Client. Continuation of any project at this point will be at the sole discretion of Logo Portal and will incur an appropriate fee to re-activate the Project. If the Client feels at any time that they may not be able to respond to any communication within 30 days, they must inform Logo Portal immediately if they wish to keep the Project active. Logo Portal are under no obligation to provide reminders to the Client with regard to communications deadlines or the closure of any Project.
Logo Portal will endeavour to keep a copy of any Project for 60 days beyond completion and delivery of artwork, or the last communication. Logo Portal have no obligation to store any brief information and will not be deemed liable for any loss whatsoever as a result.
Copyright
All Website content and work shown shall remain the exclusive intellectual property of Logo Portal, the author, and may not be reproduced in any way without the prior written consent of Logo Portal.
Once a design is Approved and the Project completed, the Client shall own all rights to the final design.
Logo Portal retain the right to use any design or work produced in its own portfolio and marketing materials, without exception.
Logo Portal will endeavour to provide checks for all work shown against any of your competitors as specified by the Client when submitting your Brief. Logo Portal produces all design in-house as a bespoke service and any work shown that subsequently has any similarity to an existing design is merely coincidental. Logo Portal shall not be liable for any losses as a result of legal action due to such coincidences and we make no warranty as such. It is the client’s obligation to apply for any copyright or trademark for any design, once approved.
Eligibility
The Client must be of at least 18 years of age and must accept all Terms and Conditions as stated here.